Toll ANL Bass Strait Shipping

Toll ANL Bass Strait Shipping (TABSS) commissioned Compass Research (a business unit of AMSTEC ) to obtain the views and feedback from our customers to assist our company with future planning and business strategies. Compass Research produced a tailor made survey tool and conducted telephone customer surveys designed to collect quantitative and qualitative data that has assisted TABSS to drive continuous improvement of our shipping line and terminal service levels.

Compass Research delivered a comprehensive report and presentation to our senior management that provided competitive rankings, with analysis supported by charts, tables and commentary that allowed our business to focus on the key strategic needs to react with clarity to our customers’ demands.

Paul Giotas

National Sales & Marketing Manager

Toll ANL Bass Strait Shipping

Port Melbourne VIC 3207 Australia

On November 23, 2011, posted in: Uncategorized by
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